Code of Operating Principles

As the Workplace Safety and Insurance Board’s (WSIB) Ombudsman, the Fair Practices Commission is an advocate for fair process. The mission of the Commission is to facilitate fair, equitable and timely resolutions in individual complaints brought by workers, employers and service providers and to identify and recommend system wide improvements to WSIB services. In fulfilling its mission, the Commission adheres to generally accepted Ombudsman principles and standards.

Independence

The Commission is separate from, and independent of, the WSIB’s operations
and line management. The commissioner reports directly to the Board of
Directors through the chair.

Neutrality

The Commission treats all parties to a complaint with respect and open
mindedness; it does not take sides in a complaint. The Commission conducts
investigations and makes recommendations in an impartial manner.

Confidentiality

The Commission protects private information it receives and maintains records
and systems that are separate from those of the WSIB. The Commission does
not disclose information unless given permission to do so.

Informality

The Commission uses informal processes to respond to complaints. It does not
participate in, or give advice on, entitlement issues or matters that can be
appealed. The Commission’s discussions with the WSIB are not documented
on individual files.

Credibility

The Commission’s Charter, its practices and procedures and summaries of
complaints are all available on the Commission’s web site. The Commission
issues a public annual report of all its activities and initiatives.