How we will handle your complaint

After confirming we understand your concern, we may take one or more of the following actions:

1. If your concern is not within our mandate (see what we do) we will provide you with information about resources that may be of help to you in accessing benefits or services.
   
   
2. If your complaint is within our mandate, we can
   • Refer you to the appropriate WSIB person if the Board has not had a full opportunity to try and resolve the complaint. We may provide guidance to help you in your discussions with WSIB staff.
   • Consult with the WSIB to try to resolve the complaint
   • Investigate complaints about alleged unfairness
   • Make recommendations to the WSIB if the complaint is supported.

• Complaint guide
• Frequently asked questions (PDF Format)

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