Q:

How long will a review of my concern take?

A:

If what you need is some advice or a referral to the appropriate person at the WSIB or elsewhere, we will try to do that when you first contact us. If your concern requires an inquiry or an investigation, we will try to do that in as timely a manner as possible.

Q:

How much does it cost to have the Commission review my concern?

A:

Our services are provided free of charge.

Q:

Is there a time limit for filing a complaint?

A:

We deal with current concerns only, but there is no set time limit for filing a complaint.

Q:

Does the Commission represent the person who makes the complaint?

A:

No, we do not represent complainants or the WSIB. We act as a neutral third party to assist complainants and WSIB staff resolve concerns about alleged unfair practices. If necessary, we will make inquiries or will conduct an investigation to resolve the complaint to the satisfaction of the Commissioner. Both complainants and WSIB staff are treated with respect and open-mindedness.

Q:

Is there anything I should do before I contact the Commission?

A:

As a first step, we would like you to approach the appropriate WSIB staff with your concern, as many problems can be resolved easily and quickly in this way. If you are not satisfied with the outcome, then you may contact the Commission. It is helpful if you have your Claim or Firm registration number, and any other relevant information at hand, so that we can review your complaint.

Q:

Can the Commission take complaints from WSIB employees?

A:

We can only take complaints from WSIB employees if they are injured workers. The Commission cannot address human resource issues for WSIB staff, including issues under the Collective Agreement.

Q:

Does my complaint have to be in writing?

A:

No. You may make a complaint in writing, by mail or fax, or over the phone. When a concern is particularly complex or may likely not be resolved with some advice, with a referral or with a quick inquiry, we encourage people to put their concerns in writing.

Q:

Can I have a representative, family member, or friend contact the Commission on my behalf?

A:

Yes. As long as we know you have given your permission for that person to contact us.

Q:

Where does the Commission receive its funding?

A:

We are funded by the WSIB. The Board of Directors of the WSIB approves our annual budget. The Commissioner is responsible for managing the budget and for recruiting, hiring and managing staff.

Q:

Is the Commission in the same office as the WSIB?

A:

No, the Commission is located at 123 Front Street West, Toronto, separate from the WSIB Head Office at 200 Front Street West, Toronto. The separate location allows us to maintain an arm's length relationship with the WSIB.

Q:

Do I have to give my name when I contact the Commission?

A:

No, we can provide you with general advice or a referral if you prefer to remain anonymous. If you want specific help with your complaint, we will need to know your name and telephone number and we will need other information as well, such as your claim or firm registration number. All communication with the Commission is confidential. The Commission will not share any information with anyone without your consent.