As the Workplace Safety and Insurance Board’s
(WSIB) Ombudsman, the Fair Practices Commission is an advocate
for fair process. The mission of the Commission is to facilitate
fair, equitable and timely resolutions in individual complaints
brought by workers, employers and service providers and to
identify and recommend system wide improvements to WSIB services.
In fulfilling its mission, the Commission adheres to generally
accepted Ombudsman principles and standards.
Independence
The Commission is separate from, and independent
of, the WSIB’s operations
and line management. The commissioner reports directly to
the Board of
Directors through the chair.
Neutrality
The Commission treats all parties to a complaint with respect
and open
mindedness; it does not take sides in a complaint. The Commission
conducts
investigations and makes recommendations in an impartial manner.
Confidentiality
The Commission protects private information it receives and
maintains records
and systems that are separate from those of the WSIB. The
Commission does
not disclose information unless given permission to do so.
Informality
The Commission uses informal processes to respond to complaints.
It does not
participate in, or give advice on, entitlement issues or matters
that can be
appealed. The Commission’s discussions with the WSIB
are not documented
on individual files.
Credibility
The Commission’s Charter, its practices and procedures
and summaries of
complaints are all available on the Commission’s web
site. The Commission
issues a public annual report of all its activities and initiatives.
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