Complaint guide

Before contacting us, please review our Complaint Guide and Complaint Form (PDF Format). We encourage you to put your concerns in writing if the matter is complex.

Just print a copy of the Complaint Form, complete it in your own words and send it to us by mail or fax. For reasons of confidentiality we cannot accept concerns received by email.

To access PDF files, you must have Acrobat Reader. Download Acrobat Reader for free.