Case Summary : Delay
A worker complained that the number of different adjudicators handling
his claim resulted in no one responding to his concern about the
suitability of his labour market re-entry program (LMR). The worker
reported increasing physical and psychological problems over a 10-month
period to each of the six adjudicators and to his two LMR service
providers. The worker felt his restrictions were not being accommodated
and his depression was deepening to the point of despair. He was
only able to attend school for an hour and a half each day and was
afraid that he would lose his loss of earning (LOE) benefits.
The Commission learned that the worker’s claim had just been
transferred to another adjudicator in a new district office. The
managers of the old and new district offices both agreed with the
Commission that the nurse case manager in the old office was most
familiar with the worker’s circumstances and the claim should
return to a senior adjudicator in that office.
The responsible manager called the worker to listen to his concerns
and explain the next steps. The worker was immediately referred
for treatment and was advised to cease his LMR program until the
outcome of treatment was reviewed.