What you should do before you call us

Before you contact the Fair Practices Commission, take these steps to try to resolve your complaint with the WSIB.

Phone or write to the WSIB staff person you were dealing with. Have your claim, firm or provider number handy. Explain what happened, what you think is unfair, and what you think they should do. Take notes - who you spoke to, on which date and anything they said they would do. Call back if you have not heard from the person by the expected date.

If you do not get satisfaction from the staff person you contacted, ask for the manager’s name and write or phone the manager with your complaint.

If you still think there is a fairness issue, you can contact the Fair Practices Commission