The following case summaries highlight some of the types of concerns received by the Fair Practices Commission and the resolutions obtained.

Case summaries are listed by title (alphabetically).

• Behaviour
• Communications
• Decision-making process
• Delay
• Policy

Behaviour

• Claims Adjudicator
• Lack of impartiality (August 2006)

Communications

• Clarification of permanent impairment rating
• Dental benefits
• Employer audit process (August 2006)
• Explanation of benefits (October 2006)
• Information on claim status
• Reasons for Decision (March 2007)

Decision-making process

• 72 Month Loss Of Earnings (LOE) Review (November 2005)
• Access to investigation documents (August 2006)
• Bias complaint
• Claims management
• Communicating reasons for decisions (March 2006)
• Delayed reconsideration due to lack of follow-up (August 2006)
• Employer departure premium (November 2007)
• Evidence overlooked
• Exercise of discretion (June 2005)
• Following up (March 2006)
• Implementation of WSIAT decision
• Implementation of WSIAT decision - Case 2 (June 2005)
• Implementation of WSIAT decision - Case 3 (November 2007)
• Invoice Catch-22 (March 2006)
• New Evidence - Interpretation of WSIAT decision
• Notice of adverse decision
• Notice of assignment of benefits (October 2006)
• Personal care allowance (October 2006)
• Problems with the administration of the claim
• Reconsideration
• Regulatory Services Branch (November 2005)
• Representation
• Sending Out Objection Forms (March 2007)
• Sufficiency of medical evidence
• Suicide Protocol (October 2006)
• Transfer-of-cost employers (March 2006)
• Travel Expense Processing (November 2007)
• Work restrictions
• Worker participation in Appeals Resolution Officer hearing of an employer appeal (October 2006)

Delay

• Appeals
• Calculating Earnings Basis - Concurrent employment (November 2005)
• Calculating Earnings Basis - Concurrent jobs (March 2007)
• Decision initial entitlement (June 2005)
• Decision making process
• Decision making process - Case 2 (June 2005)
• Delay in adjudicating the worker’s psychological entitlement for Loss of Earnings
• Employer's failure to file accident report (August 2006)
• Follow-up processes to prevent delay (March 2007)
• Home modifications
• Home Modifications - case 2 (November 2007)
• Implementing an ARO decision (November 2005)
• Implementing an ARO decision - Case 2 (October 2006)
• Implementing an ARO decision - Case 3 (March 2007)
• Labour market re-entry program suitability (October 2006)
• Lack of system prompts (March 2006)
• Multiple adjudicators (August 2006)
• Non-economic loss reassessment
• Personal care allowance (November 2007)
• Psychological consultations
• Reconsideration Process
• Referral to Appeals Branch
• Referral to Appeals Branch - Case 2 (November 2005)
• Referral to Appeals Branch - Case 3 (November 2005)
• Referral to Appeals Branch - Case 4 (March 2007)
• Referral to Appeals
• Scheduling a hearing
• Sending objection forms (November 2005)
• Social work consultation (November 2007)
• Workload (June 2005)
• Workload - Case 2 (June 2005)
• Workload - Case 3 (March 2007)

Policy

• Chiropractic treatment
• Inconsistent application
• Psychotraumtic entitlement